Shipping & Delivery Policy

At Saanti Pharma, we are committed to delivering your healthcare and wellness products safely, quickly, and efficiently.

1. Shipping Coverage

• We currently ship across India to all serviceable pin codes through our trusted logistics partners.
• In case your location is not serviceable, our team will inform you promptly and assist with alternatives.

2. Delivery Timelines

• Orders are usually processed and dispatched within 24–48 hours of confirmation.
• Delivery time depends on your location:
  • Metro cities: 2–4 business days
  • Other cities & towns: 3–7 business days
  • Remote/Interiors: 5–10 business days
• Delays may occur due to unforeseen circumstances (weather, strikes, courier delays, etc.).

3. Shipping Charges

• Free shipping may be available on orders above a certain value (as displayed on the website).
• For orders below this value, a nominal shipping fee will be charged and shown at checkout.

4. Order Tracking

• Once your order is dispatched, you will receive a tracking ID via SMS/email/WhatsApp.
• You can track your order status through our website or courier partner’s tracking page.

5. Delivery Guidelines

• Orders will be delivered to the shipping address provided at checkout.
• Customers are requested to be available at the address and verify the product upon delivery.
• For prescription medicines, the delivery agent may request ID proof or prescription verification.

6. Delays & Liability

• While we ensure timely dispatch, Saanti Pharma is not responsible for delays caused by courier partners, incorrect addresses, or force majeure events.
• If your order is delayed beyond 10 working days, please contact our support team for assistance.

7. Damaged or Incorrect Deliveries

• If you receive a damaged, defective, or incorrect product, kindly report it within 48 hours of delivery to be eligible for replacement/refund.
• Refer to our Returns & Exchange Policy for details.

Contact for Shipping Queries

For any shipping/delivery-related concerns:

• Email: support@saantipharma.com
• Phone/WhatsApp: (+91) - 8318288065